> For the complete documentation index, see [llms.txt](https://docs.limitloginattempts.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.limitloginattempts.com/troubleshooting-and-support/common-issues-and-resolutions/unlocking-an-admin-that-gets-locked-out.md).

# Unlocking An Admin That Gets Locked Out

Open the site from another IP address. Users can do this from a mobile device phone, or use Opera browser and enable free VPN. Try turning off the router for a few minutes and then see if it assigns a different IP address. These will work if the website hosting server is configured correctly.\
\
If that doesn’t work, connect to the site using FTP or the hosting control panel file manager. Navigate to “wp-content/plugins/” and rename the limit-login-attempts-reloaded folder. Login to the site then rename that folder back to the original, and safelist your IP through **IP access rules**. 

{% hint style="info" %}
By upgrading to our[ premium app](https://www.limitloginattempts.com/services/technical-questions/#llar-checkout), users will have the unlocking functionality right from the cloud so they'll never have to deal with this issue. 
{% endhint %}

{% content-ref url="/pages/axul0LE36PNKv3y4jM5o" %}
[Allowing Usernames & IPs](/managing-denied-allowed-users/allowing-usernames-and-ips.md)
{% endcontent-ref %}

{% content-ref url="/pages/vqSfVbFg9UC7F1CGgoE7" %}
[Safelist & Denylist](/plugin-settings/advanced-settings/safelist-and-denylist.md)
{% endcontent-ref %}

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