# What do I do when an admin gets blocked?

Open the site from another IP. You can do this from your cell phone, or using Opera browser and enabling free VPN there. You can also try turning off your router for a few minutes and then see if you get a different IP address. These will work if your hosting server is configured correctly. If that doesn’t work, connect to the site using FTP or  your hosting control panel file manager. Navigate to wp-content/plugins/ and rename the limit-login-attempts-reloaded folder. Log in to the site then rename that folder back and whitelist your IP.

{% hint style="info" %}
By upgrading to our[ premium app](https://www.limitloginattempts.com/services/technical-questions/#llar-checkout), you will have the unlocking functionality right from the cloud so you’ll never have to deal with this issue.
{% endhint %}

{% content-ref url="/pages/7o4KX1T32jBYRYCQupLh" %}
[Unlocking An Admin That Gets Locked Out](/troubleshooting-and-support/common-issues-and-resolutions/unlocking-an-admin-that-gets-locked-out.md)
{% endcontent-ref %}

{% content-ref url="/pages/vqSfVbFg9UC7F1CGgoE7" %}
[Safelist & Denylist](/plugin-settings/advanced-settings/safelist-and-denylist.md)
{% endcontent-ref %}

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